Back Office Support

Rigel Networks’ deep experience in hospitality industry provides the insight hotel chains need to develop and implement their optimal service model for their back office functions. Our end-to-end back office solutions for the hospitality industry includes data, voice, web and technology driven processes or a blend thereof.
  • Back-office Transaction Processing Services: Our centralized transaction processing services can help you lower the total cost of ownership of your back-office through standardization, creation of economies of scale and labor arbitrage.
  • Data Consolidation: Unit level operational and financial data needs to be consolidated at a regional and corporate level which needs manual intervention. The data can be picked up electronically and processed at an off-shore location.
  • Customer Care Service: This process would entail handling any voice based queries, complaints or assistance to the hotel customers.
  • Phone and E-mail Support: During business hours for any questions or issues related to association management.
  • Accounting Services & Receivables Management: This function comprises of financial data entry, accounting based on the uniform system of accounts, accounts payable management and account receivable management.
  • Guest History Database Maintenance: We keep up to date data of visiting guest in your hotels or resorts.

Why should you consider Rigel for Back Office Support?

  • Help clients to reduce costs and increase operational efficiency.
  • Optimize your staff expenditure and reduce your Cap-ex investments in IT.
  • Streamline finance and accounting processes.
  • Helps accelerate innovation, enhance productivity, minimize overhead costs and optimize asset utilization.
  • Overcome from the hassles of recruiting and training personnel.

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