Back-office-support

Back Office Support

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Rigel Networks’ deep experience in hospitality industry provides the insight hotel chains need to develop and implement their optimal service model for their back office functions. Our end-to-end back office solutions for the hospitality industry includes data, voice, web and technology driven processes or a blend thereof.
  • Back-office Transaction Processing Services: Our centralized transaction processing services can help you lower the total cost of ownership of your back-office through standardization, creation of economies of scale and labor arbitrage.
  • Data Consolidation: Unit level operational and financial data needs to be consolidated at a regional and corporate level which needs manual intervention. The data can be picked up electronically and processed at an off-shore location.
  • Customer Care Service: This process would entail handling any voice based queries, complaints or assistance to the hotel customers.
  • Phone and E-mail Support: During business hours for any questions or issues related to association management.
  • Accounting Services & Receivables Management: This function comprises of financial data entry, accounting based on the uniform system of accounts, accounts payable management and account receivable management.
  • Guest History Database Maintenance: We keep up to date data of visiting guest in your hotels or resorts.

Why should you consider Rigel for Back Office Support?

  • Help clients to reduce costs and increase operational efficiency.
  • Optimize your staff expenditure and reduce your Cap-ex investments in IT.
  • Streamline finance and accounting processes.
  • Helps accelerate innovation, enhance productivity, minimize overhead costs and optimize asset utilization.
  • Overcome from the hassles of recruiting and training personnel.

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